ITA Airways Flight Delay Compensation — Claim up to £520
ITA Airways is Italy’s national carrier and an EU airline, which is good news for your claim: you are covered flying out of the UK under UK261, and covered flying out of Italy (including into the UK) under EU261. Whichever direction you were delayed, a route usually exists.
This guide explains when a delayed or cancelled ITA Airways flight qualifies under UK261, how much you can claim, how to claim, and what to do if ITA Airways rejects you. To check your likely payout first, use our flight delay compensation calculator.
How Much You Can Claim
Compensation by Distance
Amounts are fixed by flight distance, per passenger, regardless of ticket price:
- £220 — short-haul, up to 1,500 km
- £350 — medium-haul, 1,500 to 3,500 km
- £520 — long-haul, over 3,500 km
- Paid in cash — a budget fare and a premium fare receive the same amount
The Three-Hour Rule
Eligibility turns on your arrival, not your departure:
- You must arrive at your final destination 3 or more hours late
- Arrival is measured when the aircraft doors open
- A late take-off that makes up time in the air may not qualify
- The delay must be within the airline’s control — not extraordinary circumstances
When ITA Airways Flights Are Covered
Your Coverage
Because ITA Airways is an EU carrier, coverage runs in both directions:
- Departing any UK airport on ITA Airways — covered by UK261
- Arriving into the UK from Italy on ITA Airways — covered by EU261 (EU carrier departing the EU)
- Connecting via Rome Fiumicino or Milan: your arrival time at the final destination determines the delay
What This Means in Practice
ITA Airways connects London with Rome and Milan, with onward connections across Italy and beyond from its Rome Fiumicino hub. London to Rome is around 1,400 km, so the direct route sits in the £220 short-haul band — but a connecting journey is judged on your final destination, so a missed onward connection can push a claim into a higher band.
One thing to know: ITA Airways began flying in October 2021 as a separate company from the old Alitalia. Claims for flights operated by Alitalia sit with Alitalia’s administration, not with ITA — see our airline gone bust guide for how claims against a collapsed airline work.
Delayed into the UK from Italy? That leg is covered by EU261, and the claim process is the same. See our missed connection guide for how connecting flights are treated.
How to Claim Against ITA Airways
Before You Claim
Gather your evidence first:
- Booking reference and ticket
- Boarding passes for each leg
- The actual arrival time at your final destination
- Any delay notification or reason the airline gave
The Steps
The process is the same for most airlines:
- Submit a claim to ITA Airways stating the flight, delay length and amount owed
- The airline should respond, typically within 30 days
- If it rejects or ignores you, escalate to an ADR scheme or court
- Prefer to hand it over? A no win no fee claim takes a cut but does the work
If ITA Airways Rejects Your Claim
Common Reasons Airlines Give
Watch for these — several are challengeable:
- Extraordinary circumstances — often over-used, ask for proof
- A technical fault — usually NOT extraordinary, normally claimable
- Crew sickness — NOT extraordinary since Lipton v BA Cityflyer
- “Operational reasons” — too vague; demand the specific cause
Your Right to Care Still Applies
Even if compensation is genuinely refused:
- The airline must provide food, drink and communication during long delays
- And hotel plus transport if you’re delayed overnight
- Keep receipts if you had to pay for these yourself
Common Questions About ITA Airways Claims
How far back can I claim?
You can claim for eligible ITA Airways flights from the last six years in England and Wales, or five years in Scotland. It’s worth acting sooner rather than later while evidence is fresh. See our how far back can I claim guide.
My flight was only delayed at departure but arrived on time. Can I claim?
No. Compensation depends entirely on your arrival time at the final destination, measured when the aircraft doors open. A late departure the crew make up in the air, leaving you under three hours late on arrival, doesn’t qualify — however frustrating the wait at the gate.
Does it matter what I paid for my ticket?
Not at all. The compensation amounts are fixed by distance and identical for every passenger on the flight. Someone on a discounted fare receives exactly the same as someone in a premium cabin — the figure reflects the disruption, not the price of the ticket.
My ITA Airways flight INTO the UK was delayed. Am I covered?
Yes. Because ITA Airways is an EU carrier, a delayed ITA flight departing Italy — including one arriving into the UK — is covered by EU261, the EU's version of the same rules. The compensation bands and the three-hour rule work the same way; the claim simply runs under the EU regulation rather than the UK one.
Should I use a claims company?
You can claim directly and for free, and for a straightforward delay that’s often the best route — you keep all the compensation. A claims company takes a percentage but handles the paperwork and any dispute, which can be worth it if the airline pushes back hard. Our do I need a claims company guide weighs it up.
Related Guides
Flight Delay Compensation Calculator
Am I Eligible for Flight Delay Compensation?
Extraordinary Circumstances Explained
Missed Connection Compensation
How to Claim Flight Delay Compensation
Check If You Could Claim Compensation For Your Delayed Flight
If your flight was delayed by 3 hours or more, you may be entitled to compensation. Start a free flight delay claim check in minutes — no upfront cost. No win, no fee if your claim is accepted.
