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Privacy Policy

1. Introduction

Forces Compare Limited a company incorporated in England with registered number 10345563 and having its registered office at Wellfield House Park House Lane, Keynsham, Bristol, BS31 2SG trading as Claims Bible collects, uses and processes personal data in accordance with this Privacy Policy. All references to our, we and us in this Privacy Policy refers to Forces Compare Limited trading as Claims Bible.

This Privacy Policy affects your legal rights and obligations so please read it carefully. If you do not agree to be bound by this Privacy Policy, please do not provide personal data to us.

We may update this Privacy Policy from time to time at our discretion and in particular to reflect any changes in applicable laws. You are responsible for regularly reviewing this Privacy Policy so that you are aware of any changes to it. This Privacy Policy was last updated on 4th August 2026.

If you have any questions on this Privacy Policy or otherwise relating to how we process your personal data you can contact us at info@claimsbible.com

2. What personal data do we collect?

We do not actively collect personal data from users of our website unless you start to complete one of our claim forms. Within our claim forms we will collect contact details such as email address, telephone number and geographical address; identity data such as your name and date of birth; and the details of your claim. For unaffordable lending applications made through our application site at unaffordable.claimsbible.com, we also collect the financial information needed to assess affordability, such as bank statements and credit report information, together with your signature.

We also offer free tools on our website, such as our complaint letter generators. These tools work without you providing any personal data — the letter is built in your browser, and we record only anonymous usage information (such as the lender and product selected, the page used and the date and time). If you choose to use the optional email features, we will additionally collect your name and email address and, where you ask for a copy of your letter, the letter text itself. We only collect this personal data when you tick the relevant box.

In our website we also include affiliate links which are tracked from our website to our partnered firms. Once an affiliate link is clicked the journey will continue from our website to our chosen partner’s website. You will be directed under a separate privacy policy and separate website terms of use when submitting a claim to those sites.

We will also collect personal data from you if you contact us directly. When you contact us by email or post, we may keep a record of the correspondence and we may also record any telephone call we have with you.

We will only use your personal data where we have a lawful basis to do so. The lawful purposes that we rely on under this Privacy Policy are:

  • consent (where you choose to provide it);
  • performance of a contract with you;
  • compliance with legal requirements; and
  • legitimate interests in the normal running of our business which do not materially impact your rights, freedom or interests.

4. Who do we share your data with?

Where you consent for us to do so, we will share your personal information with our trusted Partners detailed in Paragraph 10 below.

For our legitimate interests, we may share any of personal data with our service providers, that we may appoint to perform functions on our behalf and in accordance with our instructions, including IT service providers.

We shall provide our service providers only with such of your personal data as they need to provide the service for us and if we stop using their services, we shall request that they delete your personal data or make it anonymous within their systems. You agree, and for our legitimate interests, we shall also share the personal data you provide to us with one of our partnered firms to help process your claim. If you do not wish us to do so, do not complete our claim form.

If we need to use your personal data to comply with any legal obligations, demands or requirements, for example, as part of anti-money laundering processes or to protect a third party’s rights, property, or safety then in doing so, we may share your personal data with third party authorities and regulatory organisations and agencies.

If we choose to merge, sell assets, consolidate or restructure, finance, or sell of all or a portion of our business by or into another company then the new owners may use your personal data in the same way that we do as set out in this Privacy Policy.

5. Marketing communications

Where you give us your consent — for example, by ticking the marketing box on one of our free tools — we will send you occasional email updates relevant to the topic of the tool or service you used, such as developments in a redress scheme or reclaiming guides. We keep a record of when and how you gave your consent.

Every marketing email we send includes an unsubscribe link, and you can withdraw your consent at any time by using that link or by emailing info@claimsbible.com. Withdrawing consent does not affect anything you have already generated or submitted, and we will not share your details with third parties for their own marketing.

6. Where we hold and process your personal data

Some or all of your personal data may be stored or transferred outside of the United Kingdom for any reason, including for example, if our email server is located in a country outside the United Kingdom or if any of our service providers are based outside of the United Kingdom.

Where your personal data is transferred outside the United Kingdom, it will only be transferred to countries that have been identified as providing adequate protection for personal data or to a third party where we have approved transfer mechanisms in place.

7. Security

We shall process your personal data in a manner that ensures appropriate security of the personal data, including protection against unauthorised or unlawful processing and against accidental loss, destruction or damage.

However, unfortunately, because of the nature of electronic storage, we cannot promise that your personal data or any other data you provide to us will always remain secure. If there is a security breach, we will do all that we can as soon as we can to stop the breach and minimise the loss of any data.

8. Your rights

You have a number of rights under applicable data protection legislation. Some of these rights are complex, and not all of the details have been included below. Further information can be found here Right of access: You have the right to obtain from us a copy of the personal data that we hold for you.

  • Right to rectification: You can require us to correct errors in the personal data that we process for you if it is inaccurate, incomplete or out of date.
  • Right to portability: You can request that we transfer your personal data to another service provider if you initially provided consent for us to use the personal data or where we used the personal data to perform a contract with you.
  • Right to restrict or object to processing: In certain circumstances, you have the right to require that we restrict the processing of your personal information. However, we may demonstrate that we have legitimate grounds to process your personal data not withstanding your rights.
  • Right to be forgotten: You also have the right at any time to require that we delete the personal data that we hold for you, where it is no longer necessary for us to hold it. However, whilst we respect your right to be forgotten, we may still retain your personal data in accordance with applicable laws.
  • Right to stop receiving marketing information: You can ask us to stop sending you marketing information at any time by clicking the unsubscribe link in any marketing email or by contacting us at info@claimsbible.com.

We reserve the right to charge an administrative fee if your request in relation to your rights is manifestly unfounded or excessive, and we may ask for identification from you before we can fully respond to your request.

If you are unhappy with how we have handled your personal data, you have the right to complain to us and to the Information Commissioner's Office. Our data protection complaints page explains how to complain and what we will do: we acknowledge complaints within 30 days, investigate impartially, and give you a clear written outcome. You can also go directly to the ICO at ico.org.uk/make-a-complaint at any time — doing so will never prejudice your rights or your relationship with us. If you are based outside the United Kingdom, you can contact your local regulatory authority.

9. Retention of personal data

Subject to the provisions of this Privacy Policy, we will retain personal data in accordance with applicable laws.

Where we have no legal basis for continuing to process your personal data, we shall either delete or anonymise it or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

10. Claim partners and how your data reaches them

What happens to your personal data depends on your claim type:

  • Unaffordable lending — you apply on Recoup (werecoup.co.uk), a separate website operated by our legal partner Clear Legal Limited under their own licence. Clear Legal Limited collect your information directly on that site and are responsible for your data from the point you provide it; we do not receive or hold your application data.
  • Personal injury — your details stay with us. Calls about your claim are made on our behalf by our outsourced calling provider, Clear Legal Marketing, acting under our instructions as our data processor. If your claim is suitable and you choose to be introduced, you are transferred during that call to one of our panel solicitors, such as Clear Law. We do not send your personal data to any law firm.
  • Car finance — car finance claims are currently paused while we appoint a new claim partner, and no car finance application data is being collected. Until August 2026, car finance applications ran on a separate application site at start.claimsbible.com; we did not collect that application data ourselves. If you applied there and want to know how your information is held, or want it deleted, contact us at info@claimsbible.com and we will direct your request to the right party.
  • Car write-off, flight delay and military hearing loss claims — you complete your application on our partner's own website (Allegiant Finance Services, AirHelp and our military claims partner respectively). We do not collect or share your personal data for these claims; the partner's own privacy policy applies from the point you leave our site.
  • Free letter tools — your data is never shared with any partner. See paragraph 5 for the optional emails.
  • Where a claim type is paused, such as housing disrepair, we do not collect claim data for it.