Everyday Loans (Now Evlo) Unaffordable Lending Claims
Everyday Loans — the UK's biggest branch-based subprime lender — now trades as Evlo. Whether you can still claim depends heavily on when your loan was taken, because a court-approved Scheme of Arrangement in 2023 settled most older affordability claims with a hard deadline. This page sets out honestly which loans can still be complained about and which can't.
In this guide
- About Everyday Loans and Evlo
- The 2023 Scheme of Arrangement — Why Older Claims Are Mostly Closed
- Which Loans Can Still Be Claimed
- Was Your Loan Unaffordable?
- How a Claim Works
- Frequently Asked Questions
- Related Guides
Check your agreements on Recoup, our claim partner's site
How much could your claim be worth?
Try our personal loan refund calculator — free, takes under a minute, and uses the official figures for this claim type.
About Everyday Loans and Evlo
Everyday Loans is operated by Everyday Lending Limited, established in 2006, authorised and regulated by the FCA under FRN 724445, and known for lending through a national branch network, with face-to-face affordability interviews rather than online-only decisions. It was part of the Non-Standard Finance (NSF) group alongside the guarantor brands George Banco and TrustTwo, and today lends under the Evlo brand at representative APRs around 99.9%.
Lending at that price, to borrowers mainstream banks decline, carries a heightened affordability duty: the closer a borrower is to difficulty, the more thorough the checks need to be.
The 2023 Scheme of Arrangement — Why Older Claims Are Mostly Closed
In June 2023 the High Court sanctioned a Scheme of Arrangement for Everyday Lending Limited, covering affordability redress claims against Everyday Loans, George Banco and TrustTwo. The key features, which we cover in detail on our George Banco page:
- A £14 million fund was set aside for affordability redress claims
- Scheme creditors were estimated to recover roughly 22% to 28% of their underlying claims
- The deadline to submit a scheme claim was 31 December 2023
- After that deadline, no further claims could be brought under the scheme
The practical effect: affordability complaints about lending covered by the scheme are generally closed for anyone who didn't claim by the deadline. The scheme was designed as a final compromise of those claims, and we won't pretend otherwise — a page that invited you to "start your claim" on a 2018 Everyday Loans agreement would be selling you false hope.
Which Loans Can Still Be Claimed
The scheme drew a line, not a blanket ban. Still open, on the normal complaint route:
- Lending after the scheme — Everyday Lending has continued to lend, now as Evlo. Loans granted after the scheme's cut-off are outside it, and an unaffordable one can be complained about in the usual way, with full redress rather than pennies in the pound.
- Post-scheme conduct — complaints about how the run-off, collections or account handling were managed after the scheme, depending on the issue.
- Unusual circumstances — for example, where a customer was never properly notified of the scheme. These are exceptions, not the rule, and specific advice is sensible.
If your loan predates the scheme and you missed the deadline, the honest answer is that the affordability route is almost certainly closed — see the George Banco page for the fuller picture.
Was Your Loan Unaffordable?
For loans that are still claimable, the test is the usual one under CONC 5.2A: could you repay sustainably, without borrowing elsewhere or going without essentials? At APRs around 99.9%, repayments are demanding, and the branch interview model means the lender gathered detailed information — which cuts both ways, because what it knew is on file. Signs a loan may have been unaffordable:
- Your credit file already showed defaults, arrears or heavy reliance on other high-cost credit
- Repayments only worked by ignoring your real living costs
- You took a further loan or refinance while struggling with the first
- Income or expenditure discussed at the branch interview was recorded optimistically
How a Claim Works
- Check when the loan was granted. This decides everything — scheme-era loans are generally closed; later lending follows the normal route.
- Eligibility check. Free, no paperwork needed.
- Complaint submitted to Everyday Lending Limited. Eight weeks to respond.
- Escalation to the Financial Ombudsman if needed — free, and binding on the lender if you accept.
For a rough idea of what a successful complaint on a claimable loan could be worth, try our personal loan refund calculator.
Frequently Asked Questions
Is Everyday Loans the same company as Evlo?
Yes — Evlo is the new consumer brand of Everyday Lending Limited, the same regulated entity. A complaint about an Evlo loan goes to the same company that ran Everyday Loans.
I claimed in the scheme. Can I claim again for the same loan?
No. Scheme payouts were a final settlement of those claims. If you were a scheme creditor, that lending is resolved.
I never heard about the scheme. Is that worth raising?
Possibly. The scheme relied on notifying affected customers; if you genuinely weren't notified, it's worth taking specific advice. Treat it as an exception to explore, not an entitlement.
My loan is recent. Does the scheme affect it at all?
No. Recent lending sits entirely outside the scheme and follows the normal affordability complaint route with full redress available.
Related Guides
- Personal loan claims hub
- Personal loan refund calculator
- George Banco and the Everyday Lending scheme
- Claiming when a lender has gone bust
- The CONC rules on affordability
Check If You Could Be Owed Compensation
You may be eligible to complain if a lender gave you credit you couldn't afford. Start a free check in minutes — no paperwork needed. No win, no fee if you choose to proceed.
