Creation Consumer Finance Car Finance Claim — PCP & HP Compensation 2026
Scheme status (updated 5 August 2026): parts of the FCA motor finance redress scheme are temporarily suspended while the Upper Tribunal considers legal challenges. Lenders do not currently have to calculate or pay compensation under the scheme, the original decision and payment dates no longer apply, and no payment under the scheme is guaranteed. If the scheme proceeds, first payments are expected in 2027 at the earliest. Any dates mentioned below were set before the suspension.
If you financed a vehicle through Creation Consumer Finance Limited between April 2007 and November 2024, you may be entitled to compensation under the FCA confirmed motor finance redress scheme (PS26/3, 30 March 2026). Creation Consumer Finance is part of BNP Paribas Personal Finance and is an FCA-regulated lender that provided motor finance through dealer networks across the UK. Average payout: £829.
In this guide
- Who Is Creation Consumer Finance?
- Is Creation Consumer Finance Covered by PS26/3?
- Three Grounds for a Creation Consumer Finance Claim
- Which Dealers Used Creation Consumer Finance?
- How Much Could You Receive?
- Scheme Timetable (Original Dates, Now Suspended)
- How to Complain to Creation Consumer Finance
- Related Lender Pages
- Frequently Asked Questions
- Our Partner's Fees Explained
- Think You May Have a Motor Finance Claim?
Who Is Creation Consumer Finance?
Creation Consumer Finance Limited is the motor finance arm of Creation Finance, which is itself a trading name used by both Creation Consumer Finance Limited and Creation Financial Services Limited. Both entities are part of BNP Paribas Personal Finance — the consumer finance division of the global BNP Paribas banking group. Creation has provided consumer finance in the UK for over 50 years.
In the motor finance market, Creation Consumer Finance provided PCP and HP agreements through franchised and independent dealer networks. It operated as a third-party lender — meaning dealers introduced customers to Creation rather than to a manufacturer-captive finance arm. This model was particularly common in used car and independent dealer contexts.
Is Creation Consumer Finance Covered by PS26/3?
Yes. Creation Consumer Finance Limited is an FCA-regulated lender and all regulated PCP and HP agreements it arranged through UK dealer networks between 6 April 2007 and 1 November 2024 are within scope of PS26/3. The complaint deadline is 31 August 2027.
As a third-party lender operating across multiple dealer networks, Creation Consumer Finance agreements are particularly likely to have involved Discretionary Commission Arrangements — the model under which dealers set interest rates within a range to earn higher commissions. The MoneySavingExpert survey data from May 2024 showed third-party lenders used through independent dealers had among the highest DCA rates.
Three Grounds for a Creation Consumer Finance Claim
1. Discretionary Commission Arrangements (DCAs)
Prior to 28 January 2021, Creation Consumer Finance allowed dealers to vary the interest rate on finance agreements within a set range, earning more commission the higher the rate. Where this was not disclosed to the customer, it is compensable under PS26/3.
2. Unfairly High Fixed Commission
Post-January 2021 agreements may qualify where the fixed commission met the FCA threshold of 39% of total cost of credit and 10% of the loan amount. Creation Consumer Finance agreements arranged after January 2021 and before November 2024 should be checked against this threshold.
3. Contractual Ties
Where Creation Consumer Finance had exclusive or preferential arrangements with specific dealer networks that were not disclosed to the customer, the contractual tie ground may apply. Unlike manufacturer-captive lenders, Creation Consumer Finance does not share a brand identity with the dealers it worked through, so the contractual tie exclusion that applies to VW Group or Renault Group agreements does not apply here.
Which Dealers Used Creation Consumer Finance?
Creation Consumer Finance operated as a third-party lender across a wide range of dealer networks including:
- Independent used car dealers across the UK
- Car supermarkets and multi-brand retail sites
- Some franchised dealer networks where it was offered alongside or instead of the manufacturer captive lender
- Online car retailers
If your agreement paperwork names Creation Consumer Finance Limited or Creation Finance, this page applies to your claim. If you are unsure who your lender was, check your original agreement or your personal credit report.
How Much Could You Receive?
The FCA confirmed average payout is £829 per eligible agreement, calculated using the hybrid remedy. Use our car finance claims calculator to estimate your specific payout based on your loan amount, term and APR.
Scheme Timetable (Original Dates, Now Suspended)
Post-April 2014 agreements: Complain before 30 June 2026 → Creation must respond by 30 September 2026 → payment by November 2026
Pre-April 2014 agreements: Complain before 31 August 2026 → decision by 30 November 2026 → payment by January 2027
Final complaint deadline: 31 August 2027
Under the original timetable, complaining before 30 June 2026 placed you in the earliest payment cohort. Those dates are suspended; complaining is still free and puts your complaint on record, but no payment under the scheme is guaranteed while the suspension stands.
How to Complain to Creation Consumer Finance
Submit your complaint to Creation Consumer Finance Limited using the contact details on your original agreement or via the FCA’s official lender list at fca.org.uk/consumers/car-finance-complaints/list-lenders. Include:
- Your full name and date of birth
- Your address at the time of the agreement
- The vehicle make, model and registration number if known
- The approximate start date of the finance agreement
- A statement that you are complaining about undisclosed commission arrangements under the FCA motor finance redress scheme (PS26/3)
If you no longer have your original paperwork, see: Claiming Without Paperwork. A soft credit check will show regulated consumer credit agreements including Creation Consumer Finance agreements.
Related Lender Pages
Black Horse Car Finance Claims
Close Brothers Car Finance Claims
Frequently Asked Questions
My agreement says Creation Finance, not Creation Consumer Finance. Are they the same?
Yes. Creation Finance is the trading name used by both Creation Consumer Finance Limited and Creation Financial Services Limited. If your motor finance agreement references Creation Finance or Creation Consumer Finance, both refer to the same FCA-regulated entity for the purposes of a PS26/3 complaint.
I used Creation to finance a used car from an independent dealer. Does that count?
Yes. PS26/3 covers all regulated PCP and HP agreements regardless of whether the vehicle was new or used, or whether the dealer was franchised or independent. If Creation Consumer Finance was the lender and the agreement was between April 2007 and November 2024, you are eligible.
Is Creation Consumer Finance financially stable enough to pay out?
Creation Consumer Finance is part of BNP Paribas Personal Finance, which is part of the BNP Paribas group — one of the largest banking groups in Europe. The financial stability risk associated with smaller specialist lenders does not apply here. BNP Paribas has the balance sheet to meet its PS26/3 obligations.
I had multiple Creation finance agreements. Can I claim for all of them?
Yes. Each eligible agreement is a separate claim with a separate potential payout. See: Multiple Car Finance Agreements.
I complained to Creation before and was rejected. Can I re-submit?
Yes. Many early rejections only addressed the DCA question. PS26/3 now covers three grounds — DCA, unfairly high commission, and contractual ties. Re-submit under all three. See: Car Finance Claim Rejected — What to Do.
Think You May Have a Motor Finance Claim?
The FCA estimates average compensation of around £830 per eligible agreement, but eligibility and payment amounts vary. Some customers may receive nothing. Complaints about agreements started from 1 April 2014 should be submitted by 30 June 2026 to be considered under the earlier timetable. Different dates apply to older agreements. The scheme is currently subject to legal challenge, so dates and payment timings may change.
