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Bank fraud claims

If you have been a victim of any type of fraud or scam involving your bank, then you may be entitled to claim compensation. Learn about bank fraud claims below to check your eligibility.

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An introduction to bank fraud claims

As we’ve shifted towards digital ways of banking, bank fraud claims still persist as a prevalent concern for both financial institutions and their customers. When unauthorised or fraudulent transactions occur, it’s important to understand how banks handle such claims and the process of reclaiming lost funds.

At Claims Bible, we can help you navigate the complexities of making a bank fraud claim, ensuring that you receive fair compensation for this type of case. So let’s delve into what a bank fraud claim is, offer insights around handling the case and provide answers to common questions related to bank fraud claims.

Start your bank fraud claim today

Complete the claim form and check your eligibility today. Safe, secure and confidential. Apply online in minutes

How do banks handle fraud claims?

If you suspect fraudulent activity on your bank account, prompt action is of utmost importance. Banks have established procedures to handle fraud claims efficiently, so you’ll need to follow this process:

Contacting the Bank

The first step is to notify your bank immediately upon detecting suspicious or unauthorised transactions. This can typically be done through a customer service interaction, visiting a local branch, or using the bank’s online or mobile platform.

Filling Out Forms

Banks usually require customers to fill out a fraud claim form, providing details about the suspicious transactions, any relevant supporting documentation, and a statement affirming that they did not authorise the transactions in question.


Once the bank receives your fraud claim, they will initiate an investigation. This process may involve reviewing transaction records, security footage, and communication logs to determine the legitimacy of your claim.


After concluding their investigation, the bank will either confirm the fraudulent activity and make the reimbursement permanent or deny the claim if they find evidence that suggests the customer was responsible for the unauthorised transactions.

Did you know?

The majority of scams fall into 3 main categorties accoridng to the FCA

Unauthorised Transactions

Plastic-card transactions that the customer tells us they didn’t make or authorise – such as purchases of goods or services online or in stores or nightclubs.

Bank Details Handed Over

Scams where the customer was tricked into handing over their bank details, allowing the fraudster to take money from their account without their consent

Tricked Into Transferring

Scams where the customer was tricked into transferring money to the fraudster’s account – often because they believed they were making a payment to their bank or another trusted organisation.

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What to do if a bank denies a fraud claim?

Facing a denied fraud claim can be frustrating, especially when it’s your money on the line. Due to this, it’s essential to take specific steps to address the situation:

Contact Claims Bible

Our claims specialists at Claims Bible will be able to look at the merits of your case and can get started on the claims process for you.

Review the Denial Letter

We’ll carefully look over the denial letter from your bank. It should explain the reasons for the denial, such as insufficient evidence or indications of your involvement in the fraudulent activity.

Gather Evidence

If we believe the denial is unjust, we’ll gather any additional evidence that supports your claim. This might include correspondence with the bank, proof of your whereabouts at the time of the transaction, or any other relevant documentation.

Contact the Bank

We will then reach out to your bank to discuss the denial and provide them with any supplementary evidence. We will push for clarification if the denial letter is unclear about the reasons for the rejection.

File a Complaint

If we still face challenges in resolving the issue with your bank, we will move on to filing a complaint with the Financial Conduct Authority (FCA). external link icon white This organisation can mediate disputes between customers and financial institutions.

Legal Counsel

In cases where significant sums are involved or if you believe your rights are being violated, we’ll bring in legal specialists to explore potential legal action against the bank.

Key Fact

Over £1.2 billion was stolen by criminals through authorised and unauthorised fraud in 2022, equivalent to over £2,300 every minute.

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Do I need insurance for a bank fraud claim?

Having insurance specifically designed to protect against fraud can provide an extra layer of financial security. While it’s not mandatory when completing a bank fraud claim, some form of insurance can be beneficial. Some policies to consider include:

Identity Theft Insurance

This type of insurance typically covers expenses related to identity theft, such as legal fees, credit monitoring services, and the cost of re-establishing your identity.

Cyber Insurance

Cybersecurity insurance can protect individuals and businesses against financial losses resulting from cyberattacks, including fraud-related losses.

Credit Card Protection

Some credit card companies offer protection against unauthorised transactions, which can be considered a form of insurance.

How long does a fraud claim take?

As a general guideline, simple fraud claims can take up to 45 to 60 days to resolve, external link icon light blue depending on if the transactions occurred in the UK or internationally.

The duration of a fraud claim’s resolution can vary widely, depending on several factors that are specific to your case. With Claims Bible by your side, we can help expedite the process by ensuring the bank has all of the information they need to get started.

How banks prosecute fraud claims

Banks play a vital role in prosecuting fraud claims, both to protect their customers and their own interests. Here’s how banks typically handle the legal aspects of fraud claims:

Reporting to Authorities

Banks are legally obligated to report suspected fraudulent activity to the appropriate law enforcement agencies, such as the police.

Cooperating with Investigations

Banks often work closely with law enforcement and regulatory authorities during investigations. This may involve providing transaction records, account information, and any other relevant data.

Pursuing Legal Action

Banks may choose to pursue legal action against individuals or entities responsible for the fraud, especially if the fraudulent activity involves a breach of banking regulations or laws.

Sharing Information

Banks may share information about fraud cases with other financial institutions and organisations to prevent similar fraudulent activities elsewhere.

Did you know?

The UK Government offers advice on how to stop scams and prevent fraud. See Stopping Scams and Protecting The Public external link icon white

How to claim money back from banking fraud

Reclaiming money lost to banking fraud is a multi-step process that requires patience and diligence. It can be a daunting experience, which is why our team at Claims Bible offers indispensable support during this time. Here’s a step-by-step guide on how the general process goes:

Contacting Your Bank

The first step is to promptly notify your bank about the fraudulent activity on your account. We can provide them with all the necessary details and documentation related to the unauthorised transactions on your behalf.

Cooperate with the Bank’s Investigation

We’ll work closely with your bank during their investigation. This includes responding promptly to their requests for information or additional documentation.

File a Police Report

If the fraud involves a substantial amount or identity theft, we may have to file a police report. We’ll provide them with all the evidence we have gathered.

Contact Credit Reference Agencies

To protect your credit, we’ll also contact the major credit reference agencies external link icon light blue (Equifax, Experian, and TransUnion) and place a fraud alert on your credit report. This alert can help prevent additional fraudulent accounts from being opened in your name.

Monitor Your Accounts

You should continue to monitor your bank and credit card statements closely for any further unauthorised transactions. Report any new suspicious activity to your bank immediately.

Consider Legal Action

If the bank’s resolution is unsatisfactory and you believe you are entitled to a refund, we might want to explore potential legal action against the responsible parties, including the bank itself.

Rebuilding Your Financial Profile

After the resolution of the fraud claim, we can help you take steps to rebuild your financial profile, which may include working with credit repair agencies and following best practices for online security.

Did you know?

The most robust figures currently available from the Crime Survey of England and Wales reveal there were 3.7 million incidents of fraud in England and Wales in the year ending December 2022 (ONS). 86% of fraud instances are estimated to go underreported.

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Start your bank fraud claim today

Complete the claim form and check your eligibility today. Safe, secure and confidential. Apply online in minutes

How to report a fraud claim

Reporting a fraud claim properly is essential to ensure a swift and effective resolution. When working with Claims Bible, we make the process as simple as possible. Here are the steps we follow when reporting a fraud claim:

Contact With Your Bank

As soon as you suspect fraudulent activity on your account, contact your bank’s customer service immediately. Most banks have a dedicated fraud reporting hotline for quick assistance.

Provide Details

Be prepared to provide specific details about the unauthorised transactions. Include dates, amounts, and any other relevant information that can help the bank investigate the claim.

Fill Out a Fraud Claim Form

Your bank will likely require you to complete a fraud claim form. This form gathers essential information about the incident and serves as an official record of your claim.

Make a Complaint

If you’re unhappy with the bank’s response to your claim, then you can complain to them directly. At Claims Bible, we can help you make a compelling case for your claim.

Escalate Your Claim

If you haven’t received your money back after 8 weeks, then we can escalate your case to the Financial Ombudsman Service (FOS). external link icon white This is also a viable option if the bank has responded without taking any further action.

At Claims Bible, we can help you every step of the way with this process to ensure that your bank fraud claim is dealt with. From offering our expertise in dealing with bank procedures to offering you support during the process, we take the stress out of making your bank fraud claim.

Did you know?

To launder the proceeds of fraud, organised crime groups often use ‘mule networks’, with bank accounts owned by witting and unwitting members of the public being used to obscure the source and nature of the funds.

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Common questions

Can I prevent bank fraud entirely?

While you can’t eliminate the risk entirely, you can reduce it by regularly monitoring your accounts, using strong, unique passwords, and being cautious about sharing personal information online.

What is the difference between debit and credit card fraud?

Debit card fraud involves unauthorised transactions directly impacting your bank account balance, while credit card fraud involves unauthorised charges on your credit card, which can be disputed before you pay.

Is it safe to use online banking and mobile apps?

Online banking and mobile apps are generally safe when you follow security best practices, such as using strong passwords, enabling multi-factor authentication, and avoiding suspicious links or emails.

Will I be held responsible for fraudulent charges on my account?

In most cases, banks have policies that limit your liability for unauthorised transactions if reported promptly. However, the extent of your liability may vary based on your account type and the circumstances of the fraud.

Can I sue the bank if they mishandle my fraud claim?

You can explore legal options if you believe your bank has mishandled your fraud claim, but the viability of such a lawsuit depends on the specific details of your case and relevant laws. That’s why it’s so helpful to work with our specialists at Claims Bible – we understand how to handle banks if they’re in the wrong.

What should I do if I suspect an inside job at my bank?

If you suspect that bank employees are involved in fraudulent activity, our specialists at Claims Bible can help. We’ll report your concerns to a higher authority within the bank, and consider involving the police or regulatory bodies like the FCA or FOS.

Choose bank fraud claim

Choose from the different claims below. You can either visit the page to read more about the claim by clicking on the name, or submit your claim straight away.

Barclays Bank

Claim a refund if you have been victim of a scam or fraud involving this bank.


Claim a refund if you have been victim of a scam or fraud involving this bank.


Claim a refund if you have been victim of a scam or fraud involving this bank.

Lloyds Bank

Claim a refund if you have been victim of a scam or fraud involving this bank.

Metro Bank

Claim a refund if you have been victim of a scam or fraud involving this bank.


Claim a refund if you have been victim of a scam or fraud involving this bank.


Claim a refund if you have been victim of a scam or fraud involving this bank.


Claim a refund if you have been victim of a scam or fraud involving this bank.


Claim a refund if you have been victim of a scam or fraud involving this bank.


Claim a refund if you have been victim of a scam or fraud involving this bank.

Starling Bank

Claim a refund if you have been victim of a scam or fraud involving this bank.


Claim a refund if you have been victim of a scam or fraud involving this bank.

Virgin Money

Claim a refund if you have been victim of a scam or fraud involving this bank.

Don’t Delay. Check Now.

Don’t miss out on £100’s or even £1,000’s in compensation you could be entitled to. Starting a claim only takes 5 minutes, so why not do it now?