Claim your Aqua Credit Card refund
Established in 2002, Aqua specialise in providing credit to customers previously rejected by other lenders. If you’ve previously had an Aqua credit card and have struggled with repayments, you may have a claim so it’s best to check now.
Who are Aqua?
Aqua have over 1,000,000 customers in the UK and position themselves as helping people improve their credit score. The Aqua credit card is issued by NewDay who are one of the UK’s biggest credit lenders who also issue the Amazon UK credit card. On their website, Aqua promises to have ‘fair and sensible credit limits’ and specialise in helping people who have been rejected by high street lenders, are self employed or who have irregular or low income.
What’s the current situation?
According to accounts filed at Companies House for ‘NewDay Ltd’ who own Aqua, (ending 31 Dec 2020), the company’s profits were £3.8m in 2019, dropping by 53% the following year to £2.2m. As well as Aqua, NewDay own a variety of other credit card brands, including Marbles , Opus and Fluid which diversifies their risk.
What is the deadline?
Despite a 53% reduction in profits between 2019 and 2020, the parent company NewDay Ltd. still returned a healthy profit of 2.2m in 2020. They also own other credit card brands which diversifies their risk. This suggests they are not in financial trouble and may not go bust any time soon. If you’ve had a credit card from Aqua in the past and have struggled with debt repayments, you could be entitled to claim compensation so it’s best to check now.
Number of Complaints
The FOS reports 786 new complaints for the parent company, NewDay Ltd. in H2 2022 which were related to banking and credit activities.
*Data from FOS Business Complaints Data H2 2022
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