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Business Energy Claims and Compensation

A business energy claim refers to the process of seeking compensation or redress for a mis-sold business energy contract. If you believe you have been mis-sold you may have a claim.

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What are business energy claims?

Business energy claims involve making a formal complaint against an energy broker or supplier who has engaged in misleading or unfair practices, resulting in financial losses or unfavourable contract terms for your business.

In 2020, the Office of Gas and Electricity Markets (Ofgem) conducted an investigation into energy brokers in 2020 and discovered that micro businesses were frequently victims of mis-selling in business energy contracts. In some cases, energy providers even concealed undisclosed commission fees as high as 50% of the customer’s actual business energy expenditure.

As a result of these findings, there has been a surge in law firms willing to assess and pursue business energy claims for those who believe they have been victims of mis-selling in their energy contracts.

How Much Money Can I Get From a Successful Business Energy Claim Refund?

The average claim it has been involved in is over £25,000. However, the compensation you may receive will depend on the specific circumstances and losses incurred, so you may receive the following:

  • Refunds for overcharged energy costs.
  • Compensation for financial losses resulting from mis-selling, such as excessive termination fees or penalties.
  • Adjustments to your existing contract terms to ensure they are fair and aligned with your business needs.
  • Potential reimbursement for costs incurred during the claims process, such as legal or administrative fees.

Did you know?

Business energy claims could be so large they could drawf PPI claims as reported by iNews external link icon white

Am I Eligible to Make a Business Energy Claim?

  • You may be eligible to make a business energy claim if you meet the following criteria:
    You are a micro business, typically defined as having fewer than 10 employees and an annual turnover or balance sheet not exceeding a certain threshold (according to Ofgem external link icon light blue).
  • Your energy broker or consultant failed to present you with a full written disclosure of how much they earned from your contract, leaving the potential for high undisclosed commissions.
  • The mis-selling occurred within a specific timeframe, usually within the past few years (exact time limits may vary depending on regulatory requirements).

Key Fact

£2.25bn is the estimated commission due on energy deals which may have been mis-sold, as reported by The Guardian external link icon white

How Much Does It Cost to Make a Business Energy Claim?

It can be free to take things to court if you lose, or you may relinquish a small fraction of your winnings, provided you use a no-win-no-fee claims management service.

If you handle the claim independently, you may incur minimal costs for administrative or legal assistance, if required.

What Counts As a Business Energy Claim?

Mis-selling of a business energy contract can take various forms, including but not limited to:
  • Providing inaccurate or misleading information about prices, tariffs, or contract terms.
  • Failing to disclose important details about the contract, such as additional fees, penalties, or termination conditions.
  • Pressuring or coercing you into signing a contract without sufficient time to review or consider its implications.
  • Making false claims about potential cost savings or benefits of switching to a particular energy supplier or tariff. Failing to conduct a thorough assessment of your business’s energy needs or providing unsuitable energy solutions.

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Common questions

How Long Does the Business Energy Claims Refund Process Take?

Some claims may be resolved within a few weeks or months, while others could take longer, potentially extending to several months or more in complex cases.

The duration of the business energy claims process can vary depending on several factors, including:

  • The complexity of your case
  • The responsiveness of the energy broker or supplier
  • The involvement of regulatory bodies or ombudsman services

Can I Make a Mis-Sold Business Energy Claim if I Have Already Switched Suppliers?

Yes,. The mis-selling of a business energy contract is independent of your current supplier. If you believe you were mis-sold by an energy broker during the process of switching or choosing a supplier, you can still initiate a claim against the energy broker responsible, even if it was in the past. However, if the mis-selling happened a long time ago, you may have missed your window. It is always worth checking.

What Should I Do if the Energy Broker or Supplier Rejects My Complaint?

If the energy broker or supplier rejects your complaint or fails to resolve the issue to your satisfaction, you can escalate your complaint to an independent ombudsman or regulatory authority. In the UK, you can contact the Ombudsman Services or submit your case to Ofgem’s Consumer Affairs team for further review and assistance in resolving the dispute.

Are There Any Risks Involved in Making a Business Energy Claim?

While there are generally no significant risks involved in making a business energy claim, it is important to be aware of potential challenges or outcomes that may arise such as:

  • Spending a lot of time and patience on back-and-forth communication
  • The potential for financial costs, such as legal or administrative fees
  • The uncertain outcome of your claim, as success is not guaranteed

Can I Make a Business Energy Claim for Contracts Signed Before the Investigation in 2020?

Yes. If you believe you were mis-sold a business energy contract, regardless of when it was signed you can pursue a claim based on the evidence and circumstances of the mis-selling.

Can I Make a Business Energy Claim if My Energy Contract Has Already Expired?

Yes. It is a good idea to initiate the claim as soon as possible, even if the contract has expired, to ensure you stay within any applicable time limits that may exist. This is because the mis-selling may have had an impact on your business during the contract period, and you may be eligible for compensation or redress for any financial losses incurred or unfavourable terms within that time frame.

Don’t Delay. Check Now.

Don’t miss out on £100’s or even £1,000’s in compensation you could be entitled to. Starting a claim only takes 5 minutes, so why not do it now?