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No Gas Supply To House Compensation

illustration of has ring hob representing no gas supply housing disrepair claims
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Reviewed By: John Black

John is Claim's Bibles lead content writer and is passionate about helping people claim the compensation they deserve if they have been mis sold or mislead.

Last Updated on 6th April 2024 by John Black

Home E Housing Disrepair Claims E No Gas Supply To House Compensation

Experiencing a lack of gas supply in your home can be more than just an inconvenience. It can affect your ability to heat your home, cook, and access hot water, significantly impacting your daily life and well-being. In the UK, regulations and consumer rights provide a framework for compensating individuals who experience this issue. At Claims Bible, we can help you seek no gas supply to house compensation by guiding you through the claims process, teaming you up with our legal partners and supporting you every step of the way.

What happens when you have no gas supply?

The absence of a gas supply in your house can occur due to various reasons, including technical failures, maintenance work, accidents, or issues with your gas account or payment. Regardless of the cause, the immediate effects include the inability to use gas heating, cookers, and boilers. This can lead to uncomfortable living conditions, especially during colder months.

Are you eligible to claim compensation for no gas supply?

Eligibility for compensation depends on the cause of the gas supply interruption and your status as a customer. If the gas outage is due to scheduled maintenance or network upgrades, your gas supplier should provide you with advance notice. Failure to do so, or if the interruption is unexpected and lasts beyond a reasonable period, you may be eligible for compensation.

How long do you have to wait to claim compensation for no gas?

The timeframe for eligibility to claim compensation can vary depending on the specific circumstances and the responsible party for the gas supply. Generally, if the supply is interrupted due to an emergency or unforeseen issue, suppliers are given a specific window to resolve the problem, often within 24 hours external link icon light blue. If the interruption extends beyond this period without adequate justification, you may be eligible to claim compensation.

What are your rights when you have no gas?

Under UK law, consumers are entitled to certain rights external link icon light blue regarding utility supply, including gas. These rights include receiving a continuous and adequate supply of gas and being informed of any planned interruptions. If these rights are violated, you may be entitled to compensation.

What evidence do you need for a no gas supply claim?

When preparing to file a claim for compensation, it’s important to gather evidence supporting your case. This includes detailed records for the dates and times that the gas was cut off and correspondence between you and the gas supplier regarding the outage. If you have any receipts of expenses incurred due to the lack of gas supply, such as costs for eating out or purchasing alternative heating sources, then this can be useful evidence too.

How much compensation could you get for a no gas supply claim?

The amount of compensation you can receive for a no gas supply claim varies depending on the duration of the outage and the impact it has had on your household. To start, you will receive £40 compensation if you don’t get at least 7 working days’ notice of the supply being cut. If the gas cut is unplanned and lasts for more than 24 hours, you will receive £60 after the first 24 hours and a further £60 for every subsequent 24-hour period.

There are other things that could increase the amount of compensation you receive. For example, if you could claim for emotional distress external link icon light blue if the lack of gas supply impacted your well-being.

How to start your no gas supply housing disrepair compensation claim

Starting a compensation claim for no gas supply might seem like a drawn-out process, but with our help at Claims Bible, it’s simple. We have a tried-and-tested process for guiding these types of claim to success, and here’s how it works:

Gathering evidence

First, your case will need sufficient evidence to support the claims being made. This might include detailed records of the outage duration, correspondence with your energy supplier or receipts for expenses incurred due to the outage.

Legal counsel

Next, we’ll team you up with our legal partners who will look at the specifics of your claim. They will be able to guide your claim through the most appropriate channels to help you seek compensation quickly and effectively.


The next step involves speaking with the gas supplier directly to complain about the gas outage. If their response isn’t satisfactory, then your claim will advance to the next stage.


If your complaint isn’t resolved within 8 weeks, then we will advance your complaint to the Energy Ombudsman external link icon light blue. They will act as impartial judges for your claim and decide the outcome.

Losing your gas supply can be a distressing experience, particularly during the colder months. However, knowing your rights and the procedures to claim compensation can alleviate some of the burdens. At Claims Bible, we can help you build a solid case to claim compensation for no gas supply to your property and give you the best chance of success. Check your eligibility to claim if you have no gas supply.

Start your claim by completing our online form today.

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