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Landlord causing emotional distress UK

illustration of woman holding head in hands with thought bubble about her landlord representing claims for landlords that cause emotional distress to their tenants in the UK
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Reviewed By: John Black

John is Claim's Bibles lead content writer and is passionate about helping people claim the compensation they deserve if they have been mis sold or mislead.

Last Updated on 3rd June 2024 by John Black

Home E Housing Disrepair Claims E Landlord causing emotional distress UK
Renting accommodation in the UK is incredibly popular, with around 8.6 million external link icon light blue people renting the property that they live in. Renting is a unique arrangement that requires a good relationship between the tenant and landlord. Unfortunately, the relationship between a landlord and tenant can sometimes become strained, leading to situations where a tenant may feel emotionally distressed due to the actions or negligence of the landlord.

If you’re faced with a landlord causing you undue emotional distress, you may be eligible to claim compensation. With the help of our team at Claims Bible, we can talk you through the claims process, team you up with our legal partners and put you on track to seek the compensation you’re rightly entitled to.

Can a landlord cause emotional distress?

Emotional distress external link icon light blue is a relatively broad legal term that incorporates both mental issues such as stress or anxiety and physical complaints such as a lack of sleep or increased heart rate. Landlords can cause emotional distress either through direct actions or through negligence.

Emotional distress as a tenant can arise from various scenarios, such as the landlord failing to repair major issues in the property, harassment, invasion of privacy, or illegal eviction attempts. The distress must be more than minor or trivial discomfort; it usually needs to impact significantly on your everyday life or mental health to be actionable.

Can you sue a landlord for emotional distress?

If you’re a tenant in the UK dealing with a bad landlord, you can sue them for emotional distress under certain conditions. For the claim to be successful, you must prove that the landlord’s conduct was negligent or deliberately harmful and that this conduct directly caused significant emotional distress. This can often be complex as it requires clear evidence linking the landlord’s actions to the emotional impact on the tenant.

At Claims Bible, we aim to take the complexity and stress out of these claims for you by offering our expertise. We can help you understand your rights, support the building of your claim and provide you with counsel through our legal partners.

What’s the process to sue your landlord?

Suing a landlord for emotional distress follows a relatively structured process. If you have never gone through this process before, it may appear intimidating – but with our help at Claims Bible, every step is simple. Here’s how it works:

Finding evidence

The first step of the claims process is gathering all of the evidence required to support your case. This might include things like correspondence between you and the landlord about issues with the property or photographs of issues in the home. It could also include things like medical records if the ordeal has affected your health.

Legal counsel

Next, we will team you up with our legal partners who specialise in this area of law. Their expertise will help guide your claim and they will be able to help build your case for you. These legal professionals will also know the best route forward for your claim.

Making a complaint

Once your case has been established, it’s time to get the ball rolling with a complaint. This will likely go to the Housing Ombudsman external link icon light blue, who will be able to decide your complaint based off of your evidence.


Another option is to take the landlord through mediation or negotiations with you. This is the landlord’s opportunity to settle the issue out of court by offering a settlement to you. This approach is useful as it can cut down claim times by avoiding court. If the settlement is insufficient, then we may still proceed to the next step.

Court action

The final stage of the process involves taking your landlord to court. This is where all of your evidence will be presented to a judge or arbitration panel, who will ultimately decide the outcome of the claim. They will also decide on the total amount of compensation you will be awarded.

How much compensation could you get for emotional distress?

Compensation for emotional distress will largely depend on the severity of the distress and its impact on your life. In the UK, awards can range from a few thousand pounds to much larger sums in extreme cases. The compensation amount will consider factors like the duration and severity of the distress, any psychiatric or medical treatment required, and how the distress has affected your ability to lead a normal life. Working with Claims Bible ensures that you get all of the compensation you’re entitled to, so you don’t have to worry about what to include in your claim.

How long do emotional distress claims take?

The duration of emotional distress claims can vary. Simple cases might be resolved in a few months, but more complex cases, especially those that go to court, can take several years. The timeline depends on the specifics of the case, the efficiency of the court system, and whether the landlord contests the claim vigorously. By having a competent legal team by your side through this, your claim will be handled efficiently – which should help keep the claim time down.

How to improve your living situation in the meantime

Although claiming emotional distress will help in the long term, you will likely still have to deal with the initial problems that your landlord has caused. So, make sure that you seek support from charities or tenant support groups if you need to. These can offer help, guidance and advice during this difficult time.

Stress management is another important step you should take, as it can help manage your mental well-being during this stressful period. If your property requires urgent repairs, you might want to consider making temporary repairs yourself (or by hiring a professional). Just make sure to keep all receipts and document everything, as this can be incorporated into your claim.

Get the compensation you deserve. Let Claims Bible connect you with the best UK legal experts for housing claims. Start your claim today and check your eligibility in 5 minutes with our simple claims form.

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